Refund policy

Returns & Refunds
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, products must be unopened, unused and returned in a resalable condition, including any original packaging supplied with the order.

To start a return, you can contact us at enquiries@roadlegalzero.com. Customers are responsible for the cost of returning items where they want to cancel an order. Items sent back to us without first requesting a return will not be accepted.

Once we have received and inspected the returned goods, we will process any refund due. Refunds will be issued to the original payment method and may take 10 working days to appear in your account.

Please note that returns will need to be sent to the following address: 

Road Legal Zero
OS Suffolk
The Museum Shed
Behind Rowhedge Farm
Aveley Lane
Alpheton
CO10 9BJ

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enquiries@roadlegalzero.com

Damages & issues 
If your order arrives damaged, faulty or incorrect, please contact enquiries@roadlegalzero.com within 48 hrs of delivery.

Where possible, please include photographs showing the issue.

If a product is confirmed as faulty, damaged or incorrect, Road Legal Zero will arrange a replacement, refund, or other appropriate remedy in accordance with your statutory rights.

Where a return is required due to a fault, damage or an error on our part, Road Legal Zero will cover any reasonable return costs.